Senior Operations Manager

About Powder City

Powder City is a rapidly growing dietary supplement ecommerce business located in York, PA with around 45 employees. Our mission is to provide customers with the most affordable prices in bulk and encapsulated supplements while maintaining strict quality standards.

About the Position

The Senior Operations Manager provides strategic management and is ultimately responsible for product quality, production, fulfillment, inventory, and employee safety.

Direct reports for this position currently include the Production Manager and Operations Manager, and will eventually include a Facilities/Safety Manager and Quality Assurance Manager.

As a leader, this person will be a champion of the company's mission while fostering a positive company culture.

Day-to-day work involves administering and updating processes and procedures, implementing continuous improvement, as well as leading across multiple operational departments. This person will be a critical member of the management team and a primary influencer of long-term strategy.


  • Medical, dental, and vision
  • 16 days yearly PTO
  • 6 paid holidays
  • 401k retirement
  • Competitive salary
  • 0% above cost employee discount


  • Oversee facility-wide daily operations and ensure collaboration between department managers while driving continuous improvement across quality assurance, safety, and operations efficiency through project and goal assignment
  • Collaborate with HR in all aspects of operations labor: identify skill and labor gaps, plan effective hierarchy and succession, direct learning, create and update job descriptions and policies, ensure progressive discipline compliance, new employee orientation, training, and work instruction sign-off documentation
  • Set requirements, expectations, goals, and metrics for operational department managers, and measure performance through the following: goal and metric tracking, providing continual feedback, reviews, and holding managers accountable for their performance and the performance of their departments
  • Work with support staff (HR, Finance, IT, and Supply Chain Managers) to ensure adequate resources and support for projects and initiatives
  • Solidify business continuity through developing and improving cross training programs for managerial and non-managerial positions, overseeing maintenance and improvements to the primary facility and backup “hot site” facility, and participating in new facility selection
  • Ensure raw materials and finished goods quality by directing operational improvements through project and goal assignment for GMP compliance as outlined in CFR Title 21 Part 111
  • Assist with implementing ERP and WMS changes in operational departments
  • Oversee the procurement and benchmarking of operational assets to improve efficiency, safety, and quality
  • Analyze P&L statements for operational cost reduction, and collaborate with supply chain managers on shipping method cost reduction and carrier compliance


  • 7+ years of direct management experience in production or distribution
  • Proven experience implementing or improving warehouse management systems and processes
  • Must be flexible to work a variety of hours as business demands, including evenings, weekends, and holidays
  • Bachelor’s Degree from an accredited university
  • Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and terminations
  • Experience with performance metrics, process improvement, and applying Lean principals to operations
  • Able to access all areas of building (ascending and descending ladders and stairs safely)
  • Experience with performance metrics, process improvement, and applying Lean principals to operations


  • Ecommerce fulfillment experience
  • Ability to handle changing priorities and use good judgment in stressful situations
  • Interest in long-term career development through assignment to future facilities in the Midwest and West Coast
  • ERP, WMS, or MRP implementation experience
  • Process manufacturing experience with formulation or packaging
  • Statistical process control experience
  • Degree in Engineering, Operations, or related field and MBA preferred

To Apply

Please send your resume and answers to the questions below to

  1. Do you have WMS experience?
  2. Have you obtained an undergraduate degree?
  3. Please provide an example metric you tracked for a direct report.


Statements found within have not been evaluated by the Food and Drug Administration. These dietary supplement products are not intended to diagnose, treat, cure or prevent any disease. Always consult a physician if you are unsure about taking a new supplement. Do not take this supplement if you are under 18, if you are pregnant, nursing, or have any cardiovascular issues.

Scientific studies cited are not conclusive and have limitations, due to of their closed environment nature. Referenced studies will not necessarily determine your experience with a supplement, since there are many unaccounted variables, which fall outside the scope of the studies.

The reviews contained within are the opinions of contributors and are not necessarily the views or opinions of Powder City. These reviews should not be taken as fact or recommendation, and are only opinions of products that the contributors may have or may have not used. Powder City makes no warranty, implied or expressed, to the accuracy of information provided by these reviews.