Shipping Policy

Powder City ships only to the U.S. and Canada.

Orders begin processing at approximately 8 AM EST; for this reason, orders placed before 8 AM EST are typically shipped the same day. Exceptions to this statement encompass product availability and exclude Saturdays, Sundays and Holidays. Orders placed after this cutoff time normally ship within 24 hours, not including Fridays and all former exclusions.


We offer shipping through Asendia, The United Parcel Service (UPS), and The United States Postal Service (USPS). Our Asendia services are only available internationally and our UPS options and USPS options are available both domestically and internationally. Shipment tracking will be available for all domestic orders. Shipment tracking for international orders include Asnedia’s EPacket, all UPS variants, USPS Priority and USPS Priority Express.


ASENDIA

Our Asendia service is only available internationally and encompasses a few different options. None of these options are insured or guaranteed under Asendia, but may be under another carrier. Please visit Asendia for more information.
EPacket

This is not a guaranteed or insured service but is trackable and includes delivery confirmation. Delivery for these packages range from an average of 7-10 business days and is only currently available for orders to Canada and Great Britain. Please view our USPS First Class International option for more information on this service.


IPA

International Priority Airmail ships to all of our eligible countries. This service is not trackable and can take 1-5 weeks to be delivered.


PMI

Priority Mail International ships to all of our eligible countries. Through this service Asendia and USPS team up to deliver packages within 6-10 business days, plus an additional 1-2 business day(s) for processing. Please view our USPS Priority International option for more information on this service.



PMEI

Priority Mail Express International ships to all our eligible countries. Similar to PMI, this service works with USPS to deliver packages and estimates 2-5 business days for delivery with an extra 1-2 business day(s) for processing. Please view our USPS Priority Express International option for more information on this service.



UPS

As mentioned, UPS is available both domestically and internationally. UPS does not ship to P.O. Boxes, APO, FPO, or DPO addresses. If you choose to ship to a P.O. Box, APO, FPO, or DPO address, you must choose USPS as your shipping method. All UPS services are guaranteed.


Additionally, we offer a number of different UPS options including but not limited to Ground, Second Day Air and Next Day Air.

DOMESTIC

UPS Ground

Delivery can take from one to five business days within the continental U.S. and is guaranteed to arrive by a certain date, specified by UPS and maintained by UPS's Policy. Again, this service cannot ship to APO, FPO, DPO addresses, or P.O. Boxes. Below is an outbound view of transit time for this option in regards to our location. For more information regarding this service please visit UPS.


UPS 2nd Day Air

Delivery is guaranteed two business days from date of shipment and cannot be used to ship to APO, FPO, DPO addresses, or P.O. Boxes. Please visit UPS for more information on this service.



UPS Next Day Air

Delivery is guaranteed the next business day and cannot be used to ship to APO, FPO, DPO addresses, or P.O. Boxes. Please visit UPS for more information on this service.

INTERNATIONAL

International shipments can be subject to duties, import taxes, and/or customs fees. These fees are the responsibility of the recipient. If a shipment is refused and returned, the customer will be responsible for any import taxes and/or return shipping costs incurred by Powder City. These fees are specific for each destination country, therefore, we do not know what the amount will be. That being said, we attempt to declare parcels below purchase costs to avoid these fees and to assist in keeping these costs low in general.


A country's customs department may require additional information in order to clear your shipment for delivery. If they ask you for an invoice or commercial invoice you can find your invoice history under your profile. If you need further assistance please contact Customer Service.


Similar to its domestic equivalencies, UPS offers a wide range of international shipping services. These shipping options differ dramatically depending on the country you reside in. To see if you qualify for these services or for more information on these services please visit UPS.



USPS

Our USPS shipping options are available for both domestic and international customers and include First Class, Priority and Priority Express variants.

DOMESTIC

Our USPS shipping options do cover all 50 states including all territories. Only USPS First-Class and Priority services ship to APO/FPO/DPO addresses.

First-Class

This is the standard service used for all domestic orders that qualify for our free shipping offer. First class packages are not guaranteed or insured and can take anywhere from 1-7 day(s) to delivered. Additionally, this service is only applicable for packages weighing less than 13 ounces. For more information regarding this service please visit USPS. If you encounter issues with your shipping please visit shipping issues.


Priority

This service is also not guaranteed to arrive on a certain date, however, these parcels typically take anywhere from 1-3 day(s) to be delivered. For a better estimation of your delivery time please see the info-graphic below. This service does come with insurance up to $50, with some exceptions. For more information on this service please visit USPS.



Priority Express

This is a guaranteed service with an estimated delivery time of 1 or 2 day(s), dependent upon when the package hits the mail stream and delivery location. These shipments are also insured up to $100, with some exclusions. USPS Express does not ship to P.O. Boxes, APO, FPO, or DPO addresses. For more information please visit USPS.


INTERNATIONAL

International shipments can be subject to duties, import taxes, and/or customs fees. These fees are the responsibility of the recipient. If a shipment is refused and returned, the customer will be responsible for any import taxes and/or return shipping costs incurred by Powder City. These fees are specific for each destination country, therefore, we do not know what the amount will be. That being said, we attempt to declare parcels below purchase costs to avoid these fees and to assist in keeping these costs low in general.


A country's customs department may require additional information in order to clear your shipment for delivery. If they ask you for an invoice or commercial invoice you can find your invoice history under your profile. If you need further assistance please contact Customer Service.


First-Class International

This service is not guaranteed to arrive on a certain date and delivery time will vary greatly depending on the Country. We estimate anywhere from 3-6 weeks and 8 weeks in extreme cases. These packages will be delivered using your country’s local mail service. No tracking information is available for this service except for a small number of countries. For more information on this service and a list of trackable countries, please visit USPS.


Priority Mail Express International

Delivery for this service ranges from 1-2 week(s) and is not a guaranteed service. This shipping option usually includes tracking and can include insurance. These parcels will be delivered by your country’s local mail service. For more information on this service please visit USPS.


Priority Mail Express International

This shipping option is a guaranteed and insured service, some exclusions apply,  with delivery ranging from 5-10 business days. Parcel’s under this service will be delivered by your country’s local mail service. USPS Express International does not ship to P.O. Boxes, APO, FPO, or DPO addresses. For more information on this option and included exclusions please visit USPS.


Here at Powder City LLC it is our primary purpose to deliver superior supplements and support to a global community, with that being said, shipping can be complex so it is our goal to provide you as many resources and as much information as we can. If after reading this policy you have any more specific questions please refer to our decision tree and/or contact customer support for further assistance.

Disclaimer

Statements found within have not been evaluated by the Food and Drug Administration. These dietary supplement products are not intended to diagnose, treat, cure or prevent any disease. Always consult a physician if you are unsure about taking a new supplement. Do not take this supplement if you are under 18, if you are pregnant, nursing, or have any cardiovascular issues.

Scientific studies cited are not conclusive and have limitations, due to of their closed environment nature. Referenced studies will not necessarily determine your experience with a supplement, since there are many unaccounted variables, which fall outside the scope of the studies.

The reviews contained within are the opinions of contributors and are not necessarily the views or opinions of Powder City. These reviews should not be taken as fact or recommendation, and are only opinions of products that the contributors may have or may have not used. Powder City makes no warranty, implied or expressed, to the accuracy of information provided by these reviews.