Customer Service Associate

Powder City is seeking a part-time Customer Service Associate to join its customer service team. This position is 20-30 hours weekly.

Dietary supplement or nootropics knowledge if preferred, but those without dietary supplement experience will learn about our products over time.

Typical Work Day

Since orders start processing as early as 7:30AM Monday-Friday and we have to perform credit card fraud checks, this position starts a 7AM.

A majority of customer questions revolve around order and shipping status, but some questions are dietary supplement related. These product specific questions can more easily be answered by someone with existing product knowledge. Otherwise, product information is learned with experience.

Most customer service questions are answered via our online ticket system through Freshdesk, but some customers prefer phone support. Our selling channels are Shopify, Amazon, and eBay. Other communication channels include Reddit, Twitter, and Facebook.

Other tasks may involve assisting with troubleshooting shipping or customer satisfaction issues. Some shipping issues include calling USPS to check the status on shipments or to file a claim for lost packages. Customer satisfaction troubleshooting might include labeling or dosing issues.

Responsibilities

  • Answering customer questions via phone and online tickets
  • Assisting in product development or revisions
  • Data entry
  • Resolving issues with shipping carriers (mostly USPS)
  • Processing returns
  • Credit card fraud checks
  • Assisting with shipping or customer satisfaction troubleshooting

Requirements

  • Excellent written and verbal communication
  • At least basic spreadsheet knowledge (Google Sheets preferred)
  • Knowledge of dietary supplements or nootropics preferred

To Apply

Please send your resume, along with answers to the questions below to Jennifer@powdercity.com with 'Customer Service Associate' in the subject line:

  1. Do you have phone support experience?
  2. What's the most advanced task you've performed in a spreadsheet?

 

Disclaimer

Statements found within have not been evaluated by the Food and Drug Administration. These dietary supplement products are not intended to diagnose, treat, cure or prevent any disease. Always consult a physician if you are unsure about taking a new supplement. Do not take this supplement if you are under 18, if you are pregnant, nursing, or have any cardiovascular issues.

Scientific studies cited are not conclusive and have limitations, due to of their closed environment nature. Referenced studies will not necessarily determine your experience with a supplement, since there are many unaccounted variables, which fall outside the scope of the studies.

The reviews contained within are the opinions of contributors and are not necessarily the views or opinions of Powder City. These reviews should not be taken as fact or recommendation, and are only opinions of products that the contributors may have or may have not used. Powder City makes no warranty, implied or expressed, to the accuracy of information provided by these reviews.