Customer Service Associate

Powder City is seeking a Customer Service Associate to join its customer service team. A full-time position is available to those with existing dietary supplement or nootropics knowledge. A part-time position is still available to those without supplement knowledge.

Those without dietary supplement experience will still learn about our products over time. If applying without supplement knowledge, you may be eligible for full-time hours once you're able to answer most questions regarding top selling supplements without prior research.

What's a typical work day like?

Since orders start processing as early as 7:30AM Monday-Friday and we have to perform credit card fraud checks, this position starts a 7AM.

A majority of customer questions revolve around order and shipping status, but some questions are dietary supplement related. These product specific questions can more easily be answered by someone with existing product knowledge. Otherwise, product information is learned with experience.

Most customer service questions are answered via our online ticket system, but some customers prefer phone support. Social networking sites are also checked daily, including facebook, reddit, and twitter.

Other tasks may involve assisting with troubleshooting shipping or customer satisfaction issues. Some shipping issues include calling USPS to check the status on shipments or to file a claim for lost packages. Customer satisfaction troubleshooting might include labeling or dosing issues. You may need to double check a volumetric conversion by remeasuring a supplement scoop volume and then communicating any needed changes to design.

Responsibilities

  • Answering customer questions via phone and online tickets
  • Assisting in product development or revisions
  • Data entry
  • Processing returns
  • Credit card fraud checks
  • Assisting with shipping or customer satisfaction troubleshooting

Requirements

  • Excellent written and verbal communication
  • At least basic spreadsheet knowledge
  • Knowledge of dietary supplements or nootropics preferred

To Apply

Please send your resume, along with answers to the questions below to Jennifer@powdercity.com with 'Customer Service Associate' in the subject line:

  1. What's the most advanced task you've performed in a spreadsheet?
  2. Do you have phone support experience?

 

Disclaimer

Statements found within have not been evaluated by the Food and Drug Administration. These dietary supplement products are not intended to diagnose, treat, cure or prevent any disease. Always consult a physician if you are unsure about taking a new supplement. Do not take this supplement if you are under 18, if you are pregnant, nursing, or have any cardiovascular issues.

Scientific studies cited are not conclusive and have limitations, due to of their closed environment nature. Referenced studies will not necessarily determine your experience with a supplement, since there are many unaccounted variables, which fall outside the scope of the studies.

The reviews contained within are the opinions of contributors and are not necessarily the views or opinions of Powder City. These reviews should not be taken as fact or recommendation, and are only opinions of products that the contributors may have or may have not used. Powder City makes no warranty, implied or expressed, to the accuracy of information provided by these reviews.