We redesigned the site and are eager to hear your feedback! Please let us know if you have any technical issues, or find the interface confusing. We will address any concerns and update the site as soon as possible.

If you have a minute, please let us know what you think.

Create your own user feedback survey


Stefan W. Christensen:

The search bar used to supply possibilities, once something had been typed in (e.g. typing in ‘bac’ would lead to a list of bacopa-products being displayed). Now the search bar is completely dumb, and does not do anything before ‘Enter’ is hit. That is very – no make that VERY – annoying.

February 19 2016 at 04:02 PM


I like the old site, but the new site works well with mobile device.

February 19 2016 at 05:02 PM

r. reist:

Everything with the new site is fine, except what a previous commenters said: THE SEARCH BAR needs some fine tuning. It doesn’t bring up a search of products as effectively as the old site did when one begins typing…..Disappointing, as it’s a key feature that people use. Hope this gets attention in the near future. Thank you-overall, an improvement however :-)

February 20 2016 at 08:02 AM


I like the new look but like others have stated the search feature needs work other than that it’s awesomeness!

February 20 2016 at 08:02 AM


Love the new site, the only bad part is you have taken away the search bar which was very useful as you guys have so many products to search through

February 20 2016 at 12:02 PM

Powder City:

Thanks everyone for your feedback. The search bar is now functioning similarly to the old one. Keep the feedback coming. Thank you again!

February 22 2016 at 10:02 AM


Love the new layout, specifically how much is left in stock. Now I know how quickly I need to order before it’s out of stock! Much more mobile friendly which is a huge bonus.

February 22 2016 at 01:02 PM

J :

Very slow loading. Crashing issues half the times Ive used it. Bring back the old one that worked flawlessly, PLEASE.

February 22 2016 at 01:02 PM


It would be really helpful if all the discontinued products were removed from the site. Sometimes I’ll browse the A-Z listing just to see if there’s something new or interesting in your product list that I might want to look into, but a significant number of those products have been discontinued. If PC doesn’t have any intention of re-stocking them, it would save customers time and make the product list much easier to browse if they were just removed entirely.

February 22 2016 at 03:02 PM

Robin S:

Good about new site:
- New layout
- Number of products in stock (love it!)
- You guys were very quick with fixing the search bar

Bad about new site:
- Wishlist share to email option: maybe add an little form here in stead linking to an email app.
- Veryyyy slow sometimes, for example when I load the wishlist.
- Some CSS errors, objects are moving when you mouseover (for example the Shop Now buttons on the homepage)
- Some font and js errors (contact me if you need help with Shopify)

Extra tips:
- Countdown till product is in stock (so I can prepare my bank account :) )
- Remove the discontinued products please, its confusing.
- Sell the Cap-m-Quik both in sets and in parts (so make 2 different products for them)
- Add option to add product from my cart to my wishlist
- Update outdated product descriptions, for example the nootropic sampler, the ingredients costs are out of date

February 23 2016 at 09:02 AM


lOve the New Site – I personally prefer using the ‘A-Z’ product overview so I can see ALL of your products at once (as opposed to searching by category) … Powder City really sets the bar high for user friendly website, excellent customer Service & response time, range of products, range of SIZES to choose from (very important to me, I love being able to buy a small amount to ‘trial’ a product – has allowed me to try & love many new products that would have been cost-prohibitive if I had to buy standard sized amounts!), quality & purity of product, remarkably fair pricing & fast shipping, consistency & reliability, and a genuine sense that Powder City really understand & cares about me as a customer & what my/our needs are…. Well done PC! Thanks for making high quality, cutting edge health supps. Available & affordable & approachable for folks like myself :)

February 26 2016 at 06:02 PM


I really don’t like the new site. It is so much more complex than the old one and requires so many more clicks

March 03 2016 at 03:03 AM


The new site is great, it looks awesome but some parts are annoying, the search feature sometimes gives unrelated results and when I search, it does a animation where the products load line by line and this ends up taking forever, I wish it would load the page quicker and also load more products on each page or give us an option to load 20, 50, 100 products per page. Overall, I think the new website is cool, just make sure to keep all the old websites functionality!

March 03 2016 at 04:03 PM

  • Previous
  • Next

Leave a comment